Every piece of information you share with tuna88 — from your account registration details to your DuitNow and FPX transaction records — is handled with a documented process you can review at any time. This policy sets out exactly what we collect, why we hold it, and the steps you can take to access, correct or question that data.
Account data access via your dashboard
Transaction records: DuitNow, FPX, Bank Transfer
Support channel for data queries
Jurisdiction-dependent eligibility
POLICY POSTURE
What This Privacy Policy Covers and How It Works
This policy applies to all data tuna88 collects when you use our platform, including information submitted during account creation, payment activity conducted through DuitNow, FPX or Bank Transfer, and browsing behaviour recorded on our site. We collect only what is necessary to operate your account and process fund movements. Personal details such as your name, contact address and verified payment method identifiers are stored in line with the data handling practices described in this document. We do not sell your personal data to third parties for marketing purposes. Where we share data — for example, with payment processors handling your DuitNow or FPX transactions — that sharing is limited to what those processors need to complete the requested action. Your account dashboard shows a summary of the data fields held against your profile. If you notice any inaccuracy, the correction process is described in the rights section below. Availability of any account feature depends on local law and eligible regions. This policy may be updated periodically; the current version is always the one shown at this address.
DuitNow
Transaction identifiers from DuitNow transfers are retained as part of your payment record and are accessible from your account history.
FPX
FPX session references are logged alongside the transaction amount and status so you have a clear audit trail for every fund movement.
Bank Transfer
Direct Bank Transfer records include the reference number and credited amount, stored against your account for the retention period stated in this policy.
POLICY SCOPE
Where This Policy Applies — and Where It Does Not
Our policy governs data tuna88 controls directly. It does not extend to third-party services that operate under their own terms, and it does not override obligations arising from local law in the regions where access is permitted. Understanding what falls inside and outside the scope of this document helps you know where to direct any question about your data.
Account Access Data
Login credentials, session activity and account profile fields are within scope. We hold this data to authenticate your access and maintain a record of account changes you have made.
Payment Transactions
Amounts, reference numbers and method identifiers for DuitNow, FPX and Bank Transfer movements are within scope. These form the documented payment trail available in your account history.
Site Content and Cookies
Cookies and browsing signals collected while you navigate our pages are within scope. We use these to keep your session active and to understand which parts of the site you engage with.
Third-Party Services
Payment processors, external links and any service operating under its own brand and terms are outside our direct policy scope. Check each third party's own privacy terms for how they handle your data.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical options available whenever you want to review or manage the data we hold. The account dashboard — accessible after login — is the starting point for most of these actions. From there you can see the profile fields currently recorded, check your payment history for DuitNow, FPX and Bank Transfer activity, and identify any detail that needs correcting. If a field in your account profile is inaccurate, you can submit a correction request through the support channel. For questions about data retention, what specific records we hold, or how a particular transaction was logged, our support team can respond to written queries. Requests that relate to legal rights under applicable local law will be handled in accordance with the requirements of that law, subject to eligibility in your region. We aim to acknowledge data-related queries within a reasonable period and will follow up by the contact method you used to reach us.
Review Your Records
Log in and open your account dashboard to see the profile data and full payment history we hold for your account, including DuitNow, FPX and Bank Transfer entries.
Correct Account Details
If any personal detail in your profile is out of date or incorrect, contact support with the specific field and the corrected information. We will verify and update it accordingly.
Raise a Data Question
For questions about how a specific data point was collected or how long it will be retained, send a written query to our support team through the contact routes listed in the support section below.
Request Data Handling Support
Where local law in your eligible region grants specific data rights, you may submit a formal request. We handle those in line with applicable requirements and will confirm receipt by the method you contacted us.
CONTACT US
How to Reach Us With a Privacy Query
If you have a question about this policy, want to correct account data, or need a record of your payment history explained, these are the routes to reach us. Each channel is monitored for account and data-related queries; choose whichever fits how you prefer to communicate.
Live Chat
Open the live chat widget from any page when you are logged in. Describe your data query and our team will pull up your account details to assist you directly.
Email Support
Send your privacy or data query by email to the address shown in your account dashboard. Include your registered contact detail so we can verify your identity before discussing account records.
Account Dashboard
The dashboard after login is the first place to check. Your payment records, profile fields and any previous support correspondence are accessible there without needing to contact us.
DATA HANDLING PRACTICES
How We Manage Data Across Your Account Lifecycle
Data handling at tuna88 is structured around the account lifecycle — what we collect when you register, what accumulates as you transact, and what we retain after account activity ends. Each stage has a defined purpose, and we do not hold data beyond the period necessary for that purpose. Cookies on our site are used for session management and site behaviour analysis; they are not used to build advertising profiles shared with unrelated third parties. Account security measures are applied to your login and payment access, and you are encouraged to review those settings in your dashboard. The contact route for any data concern is the support team, reachable by the methods listed in the support section above.
Cookie Use
Cookies keep your session active and record which site areas you engage with. We do not pass cookie-derived data to advertising networks outside the platform. You can adjust cookie settings through your browser at any time.
Account Security
Access to your account data is protected through login authentication. If you suspect unauthorised access, contact support immediately and change your credentials from the account settings page shown after login.
Data Retention
We retain your account profile and payment records — including DuitNow, FPX and Bank Transfer history — for the period needed to operate your account and meet applicable obligations. Records are removed or anonymised after that period.
Policy Updates
When this policy changes, the updated version is published at this page address. Continuing to use your account after a policy update is posted indicates you have had the opportunity to review the revised terms.
POLICY QUESTIONS
Frequently Asked Questions About Your Privacy on tuna88
These are the questions we receive most often about how data is handled on this platform. If your question is not answered here, reach out through live chat or the email address in your account dashboard.
What personal data does tuna88 collect when I register?
We collect the details you submit during account creation — name, contact information and payment method identifiers. This data is used to operate your account and verify fund movements via DuitNow, FPX or Bank Transfer. No additional data is collected without a clear account-related purpose.
Can I see the data tuna88 holds about me?
Yes. Log into your account and open the dashboard. Your profile fields and full payment history — including DuitNow, FPX and Bank Transfer records — are displayed there. For a broader summary of all data categories held, contact support by email or live chat.
How do I correct an error in my account profile?
Contact our support team through live chat or the email address in your dashboard. Specify which field is incorrect and provide the accurate detail. We verify the request against your account before making any change, so include your registered contact information.
Does tuna88 share my data with third parties?
Data is shared only where necessary to process a requested action — for example, payment processors handling your FPX or DuitNow transaction receive the reference data needed to complete it. We do not sell personal data or share it for unrelated marketing purposes.
How long does tuna88 keep my transaction records?
Payment records for DuitNow, FPX and Bank Transfer are retained for the period necessary to operate your account and meet any applicable obligations. After that period, records are removed or anonymised. The current retention period is confirmed on request via our support channel.
What happens to my data if I close my account?
When an account is closed, we retain only the data needed to fulfil outstanding obligations or comply with applicable requirements in your eligible region. Remaining data is removed or anonymised once that period ends. Contact support to confirm the steps involved before you proceed.
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