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These terms set out what you agree to when you access tuna88, and what we commit to in return — covering account use, transactions through DuitNow, FPX and Bank Transfer, and the support routes available to you. Read through before you act on anything; the current version of these terms applies to every session you start.
By accessing tuna88 and using your account, you are indicating that you have read and understood the terms set out on this page. These terms govern how your account operates, how transactions are processed through local payment rails including DuitNow, FPX and Bank Transfer, and how disputes or questions are handled. They do not override applicable local law, and access to specific features depends on whether local law in your region permits it. We may update these terms when our operations change, when payment processes are revised, or when regulatory conditions in eligible regions require it. When that happens, we will update this page. Continuing to use your account after an update is posted means you accept the revised terms. If you have questions about a specific clause before you continue, reach out through the support routes listed further down this page — we would rather you ask first than proceed on an assumption that turns out to be wrong. These terms apply to all account holders accessing tuna88 from Malaysia, subject to eligibility under local law.
DuitNow transfers into your account wallet are subject to the processing terms shown at the point of transaction. The amount credited reflects what the receiving rail confirms, not an estimate.
FPX online banking transfers are logged in your transaction history as soon as the bank confirms the instruction. If a discrepancy appears, raise it through account support with the reference number shown in your bank record.
Direct bank transfers follow the processing window your bank applies. The credited amount and timestamp are visible in your account wallet history once the transfer is confirmed on our end.
Not every action you take on tuna88 is governed by the same clause. This section draws a clear line between what these terms cover directly and what sits outside their scope — so you know where to look when something comes up.
Your login credentials, session management and account security settings are fully within scope. These terms define how you are expected to keep your account details secure and what happens if access is compromised.
Deposits and withdrawals processed through DuitNow, FPX and Bank Transfer are covered by these terms. The transaction record in your account wallet is the reference point for any amount-related question.
Game titles, odds displays and promotional information shown inside the platform are part of tuna88's operational content and fall within scope. We keep that content accurate to what the relevant studio or data source provides.
External sites, payment processors acting as intermediaries and any service you reach by leaving tuna88 operate under their own terms. We do not govern those, and these terms do not extend to them.
These terms are not one-directional. You have concrete actions available to you as an account holder, and we are obligated to make them accessible. Your transaction history — every DuitNow credit, every FPX transfer, every Bank Transfer confirmation — is visible in your account wallet at any time after login. That record is your first reference point for any financial question. If account details are incorrect, you can update them through the account settings section. Some fields require identity verification before a change is saved; the instructions for that are shown on-screen when you attempt the edit. Where something in your account does not match what you expect — a balance figure, a transaction timestamp, a permission state — the right step is to document what you see and bring it to support before assuming an error is permanent. We keep correction routes open, and we act on them.
Your full transaction log is available in the account wallet section after login. Filter by date or payment type to find the entry you need.
Name, contact and verification details can be updated in account settings. Fields that affect payment processing will prompt a verification step before saving.
If a specific clause is unclear, contact support with the section you are asking about. We respond to policy questions through the same channels as account queries.
For anything that cannot be resolved through self-service — account locks, unrecognised transactions, access issues — submit a support request with the relevant transaction reference or account detail included.
When a term on this page raises a question you cannot answer through the account dashboard alone, these are the contact paths we keep open. Use the route that fits your situation; include your account reference and, where relevant, the transaction ID from your wallet history so we can pull the right record without asking you to repeat yourself.
Start a live chat from the support icon inside your account. This is the fastest path for active session questions — including transaction status for DuitNow or FPX transfers you have just submitted.
For policy clarification or written confirmation of a terms-related decision, email support through the address shown in your account profile. Keep the subject line specific so your query routes to the right team.
Your account dashboard shows the current state of all active terms, wallet balances and transaction records. Check there first — many questions are answered by the data already visible after login.
Knowing the rules is only useful if you can trust that we follow them ourselves. These are the operational practices we hold ourselves to across the areas this policy covers — data handling, session security, records retention and how changes to this document are communicated.
Account data you submit — identity details, contact information, payment references — is held for the purpose of operating your account and processing transactions. We do not share it with third parties outside what transaction processing through DuitNow, FPX or Bank Transfer requires.
We use session cookies to keep your account active during a browsing session and to remember your preferences. You can manage cookie permissions through your browser settings; blocking certain cookies may affect how account features behave.
Transaction records are retained for a period consistent with standard financial record-keeping practice and applicable local requirements. If you need a historical record beyond what your dashboard shows, contact support with the date range and payment type.
When these terms change, the updated version is posted on this page. For material changes, we aim to notify active account holders through the contact details held on their account before the update takes effect.
These questions cover what account holders in Malaysia most often ask when they read through the terms. If your question is not here, use the support routes listed in the contact section above.
These terms apply to all accounts accessing tuna88 from Malaysia where local law permits. Eligibility for specific features depends on the regulations in your region. If access to a section is restricted, that restriction is shown when you attempt to use it.
When terms change, the updated version replaces this page immediately. For significant changes, we aim to notify you through the contact details on your account. Continuing to use your account after the update is posted means you accept the revised version.
Your account wallet history logs every transaction with a timestamp and reference number. The terms active on the date of that transaction governed it. If you need confirmation of a specific entry, contact support with the reference number and date.
Yes. Submit a request through email support with your account reference included. We will confirm what data categories we hold and the basis on which we hold them, in line with what applicable local law requires from us.
Document what you see — the account screen, the transaction reference, the date — then raise it through live chat or email support. Include the specific clause you believe was applied incorrectly. We review these and respond with a written outcome.
Studios such as Spadegaming, JDB, Joker, Habanero and Microgaming supply game content to the platform. Their individual game mechanics operate under their own provider rules. These terms govern your account and transactions, not the internal rules of a specific game title.