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These terms set out how tuna88 operates with respect to account access, transaction records and your rights as a member — where access is permitted under local law and in eligible regions. Read through before using your account, and check back here whenever the policy is updated.
Our legal policy governs everything that happens between you and tuna88 from the moment you create an account. This covers how we handle account data, how transactions are processed through DuitNow, FPX and Bank Transfer, and how disputes or questions about your account are handled. Access to our platform and the services described here is available only where local law permits — eligibility depends on your region and the applicable legal framework at the time you use the service. We do not make eligibility determinations on your behalf; you are responsible for confirming that access is lawful where you are located. We store account and transaction records to support account management, to allow you to review your payment history and to help resolve any queries you raise through support. Records tied to DuitNow, FPX or Bank Transfer transactions are retained for as long as is necessary to fulfil our service obligations and any applicable record-keeping requirements. If any provision of this policy conflicts with a requirement of local law, the local requirement takes precedence in that jurisdiction. We may update this policy; the current version is always shown on this page.
This policy applies specifically to your tuna88 account relationship. Understanding what it covers — and what it does not — helps you know where to direct questions and what protections apply to which part of your experience.
Login credentials, account settings, wallet balances and session activity all fall within this policy. Any changes you make to your account are recorded and traceable through your account dashboard after login.
Payments processed through DuitNow, FPX and Bank Transfer are covered here. Transaction records are accessible in your account and are the basis for any payment query you raise with our support team.
Game content supplied by studios in our lobby — including titles from Spadegaming, JDB and Habanero — is governed by each studio's own content terms. We carry their titles; we do not set their game mechanics or payout tables.
External payment networks, banking institutions and any services you access via links outside tuna88 operate under their own terms. Our policy does not extend to those services, and we hold no responsibility for their practices.
You have clear, actionable options under this policy. Your transaction history — including every DuitNow, FPX and Bank Transfer record — is available directly in your account dashboard after you log in. No request to support is needed to view standard transaction records; they are always there. If you notice an error in your account details, you can update most personal fields through the account settings page. For fields that require verification before they can be changed, the on-screen instructions will walk you through the steps shown at that point. Questions about how we handle your data, or requests related to your account information, can be sent to our support team through the contact route listed in the Support section below. We aim to acknowledge these within a reasonable period and will confirm the outcome in writing via the same channel you used to contact us.
Transaction history is shown in your account dashboard immediately after login. DuitNow, FPX and Bank Transfer records are listed with date, amount and status. No additional request is required to access standard records.
Personal details can be updated in account settings. Fields subject to verification display the steps required on-screen. Follow the instructions shown at that stage — we do not require a separate support ticket for standard corrections.
If something in this policy is unclear, or if you believe a record is incorrect, contact us through the support channel below. State your account reference and the specific record or clause in question so we can respond accurately.
For requests related to how we store or use your account information, send a written request via our support contact. We will confirm receipt and respond through the same channel within the timeframe shown in the acknowledgement.
For any question related to this policy — whether about your transaction records, account data or the scope of our terms — the routes below connect you directly to our support team. Have your account details ready when you reach out so we can locate your records without delay.
Open the chat widget from any page on tuna88. Describe your policy or account query and include your account reference. The team will pull your records and respond within the chat session.
Send policy questions or formal data requests to our support email address listed in your account help section. Include your account ID, the relevant transaction reference and a clear description of your query.
Log in to tuna88 and navigate to the Help section in your account menu. Articles covering legal terms, transaction records and account rights are available there without needing to contact support first.
We take a consistent, documented approach to the areas covered by this policy. Account security, data retention and cookie practices are not abstract commitments — each has a specific, reviewable process you can verify through your account or by contacting support.
Account and transaction data — including records of DuitNow, FPX and Bank Transfer activity — is retained for service and record-keeping purposes. We do not sell or share this data with unaffiliated third parties for marketing purposes. The data we hold is described in the policy above.
We use cookies to keep your session active and to remember account preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features function on tuna88.
Access to your account is protected by the credentials you set at registration. If you believe your account has been accessed without your permission, contact support immediately using the live chat route. We will place a hold on the account while we investigate.
When this policy is updated, the revised version replaces the previous one on this page. The date of last revision is shown at the top of the policy. Continued use of your account after a revision is in place constitutes acceptance of the updated terms.
These answers cover the most common questions about your rights, data handling, account records and how to raise a concern under this policy. If your question is not addressed here, use the support contact routes listed above.
This policy applies to your account on tuna88 in regions where access is permitted under local law. Eligibility depends on your location and the legal framework in effect there. We do not confirm eligibility on your behalf — check your local rules before using the service.
Transaction records — including DuitNow, FPX and Bank Transfer entries — are shown in your account dashboard. Log in, navigate to your transaction history, and every record is listed with date, amount and status. No support request is needed to access standard records.
Most personal fields can be updated directly in account settings. Fields that require verification before a change is accepted will show the required steps on-screen. Follow those instructions. If a field cannot be updated via settings, contact support with your account reference and the correction needed.
We retain account and transaction records for as long as required by our service obligations and any applicable record-keeping requirements. After that period, records are removed in accordance with our data retention process. Contact support to ask about the timeline applicable to your account.
Send formal requests — such as queries about what data we hold or how it is used — via the support email address listed in your account Help section. Include your account ID and a clear description of the request. We will confirm receipt and respond through the same channel.
Game content from studios including Spadegaming, Habanero, JDB, Joker and Microgaming is governed by each studio's own terms. Our policy covers your account relationship with tuna88 — access, wallet records and data handling — not the mechanics or payout structures of individual game titles.